GAO reviewed 13 acquisitions and found that Defense, DHS, GSA and Veterans Affairs did not systematically collect lessons that could improve future contract terms, testing and pricing.
VA Community Care and Medicare Advantage reported improper-payment estimates of $608 million and $23.7 billion for fiscal 2025; GAO says both lack comprehensive fraud-risk assessments.
VA is exploring AI for claims processing after a long-running system modernization lacked response-time and user-satisfaction goals, the congressional watchdog says.